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Frequently Asked Questions:
1. Will I get a confirmation if I make a reservation online?
Certainly, after we receive the online reservation we send a detailed confirmation within 2 hours on weekdays and within 4 hours on holidays and weekends.
2. What is the guarantee that my reservation will be fulfilled?
The confirmed reservation is considered as a contract. If the contract is not performed as a result of the company?s fault, legal remedy is possible.
3. What is the latest time I have to arrive at the airport?
According to the international regulations, airport check-in gates close 40 minutes before the flight?s takeoff. Therefore, the arrival time to the airport has to be at least 1.5 hours before the flight?s takeoff. Only on this condition can we take responsibility for the passengers? arrival on time. Earlier arrival (e.g.: 2 hours before the flight) can be requested in the reservation.
4. What can I do if I miss the flight?
If you provided the correct data and delay occurs as a result of the company?s negligence, we accept responsibility to compensate you.
The company is not liable for any delay occurring as a result of unforeseen events such as natural disasters (storms, closures because of overblown tree, etc.), traffic obstruction (resulting from accidents) which cannot be bypassed.
5. Is it allowed to smoke, eat and drink in the vehicle?
It is not allowed to smoke and eat in the vehicle. Only mineral water can be consumed. In case you would like to smoke or eat, please let the driver know so that he make a short stop and you can eat or smoke outside the vehicle.
6. How can I pay the fare?
The confirmed fare can be paid in the following ways:
- in advance in our office: Pécs, Király street 15. (09-18 Monday to Friday and 10-14 on Saturday)
- in advance by bank transfer (available only for companies)
- in advance through online payment
- to the driver in cash
- to the driver with a bank card (please indicate in the reservation form)
Please state the way of payment in the reservation!
7. What should I do if I need an invoice?
If you need an invoice, please state it in the reservation form and record the name and address of the buyer by filling in the appropriate fields. The driver will bring the invoice to you.
8. How do I find the driver or the vehicle upon arrival?
The driver will wait for passengers holding a board with the passenger?s name on it. Please note that on some occasions more passengers arrive at different terminals at the same time and the driver cannot be present at each arrival. If you cannot see your name at once, please wait patiently inside the terminal and the driver will find you as soon as he can. If you have been waiting for more than 10-15 minutes and the driver is still not at the terminal please call our call center (20/564-4570). As the car is parked in an assigned parking space, please do not try and find the car because you might miss the driver.
9. What can I do if my flight is delayed?
Please do not worry; we do not leave any passengers at the airport. If the delay of the flight is less than 1.5 hours the vehicle will wait for you. If the delay is more than 1.5 hours and you are the only passenger in the car, the vehicle will also wait for you. In this case a waiting fee of 1.500,- HUF will be charged every hour or portion of an hour over 1.5 hours. If you are not the only passenger in the car, our next vehicle will take you from the airport. In this case please call our call center!
10. Can I use your service if I live in another city or village?
You can use the service to travel from/to any of the cities or villages available in the reservation form?s menu. Prices in the price list are valid for journeys from/to Pécs. If you want to use the service from/to another city or village, a one-time extra charge will be added. The amount of this extra charge can be found in our price list or can be asked at our customer service.
11. What should I do if the arrival of my flight is changed while I am abroad?
Please inform our customer service in e-mail, or by calling or texting the call center as soon as possible!
12. Can I reserve to Budapest destinations other than the Budapest Airport?
Apart from the airport you can travel with us to/from any hotel or address in Budapest. In case of Budapest addresses a one time extra charge will be added, the amount of which is either 2.500,- HUF or 3.500,- HUF, depending on the address.
13. To which airports can I travel with Mistral?
We go to the following airports: Budapest, Sármellék, Pogány, Vienna, Bratislava, Graz, Osijek, Zagreb
14. I paid the two passenger price but there were six passengers in the car. Shouldn?t I get back the price difference?
The price list contains discount fares if you order for more than two passengers. The fare depends on how many people you reserve for in the same booking and not on how many people travel in the car.
If a party makes the booking for 6 people they will receive the 6 passenger discount. If you book for 2 people you will receive the 2 passenger discount, regardless of whether 6 or 8 people are travelling in the car.
15. Can I order and pay for the service via a travel agency?
Certainly, the service can be ordered via different travel agencies. If you book and pay your fares this way, our frequent passenger discounts are not applicable.
16. How can I cancel my reservation?
The service can be cancelled free of charge until 72 hours prior to the journey. Cancellations happening within 72 hours cost 5.000,- HUF/person. In case of cancellations within 24 hours, the company is entitled to the whole fare whether it has already been paid or it is yet to be paid. If the journey is postponed, modification is possible free of charge until 24 hours prior to the journey.
17. What kind of vehicle will I travel by?
The company works with cars and minibuses. The type of the vehicle you will travel by depends on the number of passengers at the time, which can change even in the last hour, therefore, we cannot tell you for sure in advance.
18. Can I receive the driver?s phone number?
As the drivers? schedule is flexible, it can change even in the last hour. To avoid future misunderstandings we cannot provide the driver?s number. If you have any problems or questions, you can call our customer service 24/7 (20/564-4570).
19. Do drivers speak foreign languages?
Drivers speak limited English or German, enough to inform our foreign customers.
20. Is it possible to transport a pet?
It is possible to transport dogs and cats for the fares determined in our Terms and Conditions. Pets can only be transported in the appropriate cage and in the trunk of the vehicle.
21. If I paid the higher fare for one passenger, but there were other passengers in the car, how can I get back the difference?
If you paid your fare to our company directly, the driver will give back the difference when you travel. If you paid via a travel agency, they will have to pay back the difference.
22. If I order a return shuttle, do I have to pay both trips in advance?
The discount fares of return shuttles are valid only if both trips are paid in advance or on the first journey the latest. If you pay one way only (meaning the fare of a single journey), then you have to pay for a single journey on the way back as well, and the discount fare is not applicable.
23. Is it possible to travel with you to the airport to meet my family?
Certainly, it is possible. Our so called visitor?s ticket is very reasonably priced: 3.500,- HUF. This is applicable only if you travel with the same car that will pick up your family. It is possible, that this car brings other passengers and arrives at the airport 2-3 hours before your family arrives. The visitor?s ticket is available only if there are at least 2 other passengers in the car apart from you. On the way back you will have to pay the normal price applicable to the number of your company (e.g.: 3 people). This will be clarified the day before the journey.